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How Law Firms Stay in Touch with Their Clients during the COVID-19 Pandemic?


Facing the COVID-19 pandemic is one of the most challenging things our generation has to do, and we’re not just afraid for our health, but our finances as well. During this economic downturn, lots of people are losing their jobs, and tons of companies are facing a shutdown. One of the problems law firms are facing is how to meet with their clients, so if you’re struggling with this issue as well, here are a few things you need to take into consideration in order to save your clients and your money.

Respond immediately

If you’re unable to provide your clients with a chance to get in touch with you whenever they want to, they’ll find another law firm – and they’ll have every right to do that. That’s why being responsive has always been an important issue for all lawyers, and finding ways to boost your responsiveness is a must, especially today.

First, you need to ensure you always have someone in the office, answering phones, and responding to emails. Due to the social distancing requirements, you should rethink your office layout and make sure the person who’s in charge of client communication is safe and protected. Also, you should encourage all your employees to keep their phones on at all times in case clients try to contact them directly. Introducing all these changes might be tiring and boring at first, but it’s the only way to take your responsiveness to the next level and let your clients know you’re still by their side.

Update your website

This is another simple yet effective idea that can go a long way. If you’re not able to meet with your clients, you can at least set up an informative FAQ section on your webpage that will give them all the answers they’re looking for. This will make your job easier and, at the same time, help your clients regain their peace of mind – and that’s something all great lawyers are trying to do.

Another feature you might think about adding to your website is live chat. This is a popular way of communication right now and letting people contact you that way as well might make so much sense. Talking to them in real-time will make your communication easier and you’ll be able to cover more topics in less time, so it’s a win-win scenario for all parties concerned.

Show your clients they’re not alone

Being there for your clients should be your top priority – not just in this day and age, but in general. That’s why showing them how dedicated you are to their case and that they can trust you is one of the best ways to strengthen your relationship with them and stay in business. But, since we’re all focused on how to stay healthy more than anything else, doing these things can turn out to be rather challenging.

One of the things you could do is update your business and make it more efficient. This will show the world how reliable and professional you are, even with all these troubles surrounding you, and it’s going to show your clients you’re still the right lawyer for them. This is why law firms all over the world are looking into different tools and software solutions that will help them manage their workload more easily. An idea you might want to think about is checking out a reliable legal practice management software from Australia that could help lawyers from Sydney to Perth organize their firms better than ever and show their clients they’re always there for them.

Use alternative consultations techniques

Just because you’re unable to see your clients in person doesn’t mean you can’t talk to them. On the contrary, there are lots of ways to continue your communication and help them get out of their legal troubles. It all comes down to whether you’re ready to embrace alternative ways of communication or not.

During their fight against COVID-19, people around the world are using different video conferencing tools such as Zoom, Skype, Google Hangouts, etc. These things are easy to use and often absolutely free, yet still enough to give you a chance to have a real meeting with your clients – as real as it gets nowadays. If you’re not a fan of video conferencing, you can still talk to your clients on the phone and have long talks that will be just as efficient as your face-to-face meetings. All you need to do is find a way to get in touch with your clients and tell them they can count on you.

Strengthening the relationship between your law firm and your clients during a global pandemic is far from easy, but it’s not impossible. All you need to do is get organized and find an idea or two that might work for you the most!

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