The taste and the flavours of the food are certainly the most important factors that determine the success of an Indian Restaurant In Sydney, however these are not the only factors that contribute to a restaurant’s success. Many restaurants believe that the food is what matters the most, which is true but in order to grow the business of an Indian Restaurant In Warners Bay it is essential to pay attention to the factors that make customers experience as good as they can.
For many people having a meal outside in a restaurant is them wanting to enjoy their time with their people and bonding with their fellas. It is more than just eating your food. For those people this time is for them to connect and interact. In simple words they just want to have a good time. and if the restaurant wants to grow its business and connect to more customers they need to make sure that every customer that steps inside their restaurant is leaving stuffed and satisfied.
Why is customer experience important?
As soon as a happy customer leaves the door of your restaurant, it gives you an assurance that they will revisit; this is what marks the growth of the restaurant. The food is what the customers are there for but the overall experience, including efficient operations managed by Microsoft Dynamics CRM, prompts them to hold on to the restaurant. This includes reasonable prices, decor, friendly staff, and great customer service.
Every customer that walks into your restaurant holds very high expectations, especially when they arrive through word of mouth. It is a crucial time for any restaurant to satisfy the customers and reach higher than their expectations. If your restaurant fails to provide the customers with a service they prefer, soon you would see all your customers passing by your restaurant and stepping into the rival restaurants next to you.
Believe it or not, but if your regular potential customer is stepping into any other restaurant while knowing that your services are still available, it is a huge step down for the growth of the restaurant. It simply means that there is certainly something wrong either with the food or the service of the restaurant.
How to enhance customer experience?
Food being the top priority there are many other ways that your can follow in order to improve customer experience such as:
Keeping a happy team
A good team is a blessing for any business to grow and if the team is satisfied then no one can stop the progress of your restaurant. Keeping your team happy and satisfied would result in great customer interactions and higher tips for your employees. A person who is comfortable and happy in their workplace would always perform the best in order to benefit the business. And it doesn’t take much to make the team happy, just some regular nice gestures and performance bonuses to boost their morale.
Revamp your space
Creating a great ambience that blends with your food is also a perfect way to improve customer experience. Update the space, furniture and interior decor of the restaurant that would attract the customers and give them a vibrant as well as soothing environment. The aura of the place really changes the experience of the food therefore it is essential to choose the ambience that goes with the theme and food of the restaurant.
Conquer the art of customer service
Whether it is online or offline it is if you managed to conquer the art of customer service than a river of good views would be flowing your way. Various types of personalities would enter your restaurant everyday so it is essential for all your employees to be trained with good communication skills and possess a high level of patience while interacting with the customers. Be sure that the employees are attentive towards every customer details. One thing that captivates the customers is when someone helps them to decide what to eat, therefore train your employees to mention every offer and recommendations that might make it easier for the customers to choose. As deciding what to eat is the hardest task for a customer to perform. The recommendations provided to them would make them take fast decisions which would result in them being happy and prevent your time from wasting.
Enable online ordering and reservations
Making your customers reach your restaurant through online orders and reservations would make their experience much better. Nothing makes a customer happier than conveniently being able to visit or get food from their favourite restaurants. Nobody likes to wait for their food when they are starving or craving their favourite dishes therefore providing them an easy way to fulfil their cravings through online order or reservation would be a great plus point for your restaurant.
Opening and running a restaurant is a daunting task and keeping the customers hold on to the restaurant is even a major one. Following these tips one can learn the basics of how to enhance customer experience and rest of your skills will improve while working and gaining experience every day.